North Carolina





TKC Management Services

TKC is a full service integrated facility and property management company: TKC recognizes that each educational institution is unique, and therefore we tailor our approach by creating a model that best serves our client, and their needs, allowing the client to focus on their core competencies. Thus, our model allows each of our clients to be the best stewards of their operational dollars, and to mitigate overall risk.


Boarding schools choose us because of our ability to create very customized, sophisticated, and robust Integrated Facility Management service model–serving as the educational institutions one point of contact for all their operational needs.


TKC seeks to build intentional, personal, and long-lasting relationships with our clients, striving to deliver the highest level of quality, service, commitment, and excellence to our clients.
TKC Management Services has been servicing McCallie School for over 5 years, providing McCallie with full integrated facility management services. I see TKC as a true extension of our McCallie Family—where they serve with their hearts, managing every aspect of the physical operations of the school. Their professionalism, attention to detail and timeliness in response sets them apart. It continues to be a pleasure working with such a dynamic team!
Lee Burns: Head of School
TKC Management Services has made such a positive impact on not only our day-to-day operations, but to our operating bottom line. TKC goes above and beyond to deliver cost effective results without having to take away from the high standards we set for Marymount California University! When making the transition from an in-house model to outsourcing with TKC—it was truly seamless. We have greatly appreciated the professionalism and impeccable service that we continue to receive here at MCU!
Brian Marcotte: President
For the first time since I have worked at Montreat College I did not receive a single facilities or cleaning complaint on move in day. I actually receive the opposite, complements on how great things looked, and that everything was operating well! TKC continues to seek to achieve excellence in all that they do--Thank you TKC Management Services for serving Montreat College Families, students, and Staff with such incredible service!!
John Truschel: VP of Finance and Operations
Due to TKC's ability to support back of the house items, such as AP/ AR and manage vendor contracts and invoices, it has reduce the work load on my staff, by over 30%.
Liz Thompson: CFO

How do you make a tissue dance? (You blow a little boogie in it)


Will Gilyard is in his 19th year of working in independent schools. In 2020, he returned to his alma mater Choate Rosemary Hall to take on the roles of Form Dean, and Alumni Engagement Associate. Will joined Choate after nine years at the Kingswood Oxford School (KO), a 6-12 independent day school located in West Hartford, CT, where he served as Dean of Students, an upper school math teacher, assistant football coach, and faculty advisor for the United Students club and Boys of Color group. At Choate, Will is the faculty adviser to Choate Afro Latino Men (CALM), and Girls Who Code (GWC).

Will also serves as a core faculty member and helped create the curriculum for the Institute for New Teachers of Color in Independent Schools, created in 2020, the Interschool Leadership Institute, created in 2013. Will also served as a core faculty member of the Kingswood Oxford Leadership Institute for Educators of Color (KOLIEC) from 2011-2018 and helped create the curriculum for the mentoring/advising circles for institute participants.

Before joining KO, Will was the Head of the Upper School at the Cathedral School of St. John the Divine in New York City. He serves on the board of advisors for the IDEAL School, also located in New York City. He is passionate about the role of educators in independent schools, specifically in the lives of students of color. Will has attended numerous workshops, conferences, and institutes related to leadership in independent schools and anti-racist education. Will had the honor of being a member of a think tank for the CARLE institute. 

Will has his B.A. in Psychology from Williams College and his M.A. Ed. in Curriculum and Instruction from the University of St. Joseph. Will is thrilled to be a part of the TABS (The Association of Boarding Schools) team and looks forward to working with energized and focused individuals who are interested in being change agents in the residential life sphere.

Will and his wife, Afton, ALP/Enrichment Teacher in Stratford Public Schools reside in Wallingford, CT with their two sons, William (10) and Maxwell (8).


Associate Head of School Ryan Pagotto ’97 joined Blair’s faculty in 2002 and is responsible for managing the day-to-day operations of the School on matters related to student and residential life, including health and counseling services, athletics and co-curricular programs. He runs Monday School Meeting and, among other things, is known for greeting students in the morning at the Clinton Hall doorway and offering freshly picked apples from his office during the month of October. In addition to his administrative responsibilities, Ryan serves as a member of the history department and teaches Global Issues. He also authors the monthly e-newsletter From Hilltop to Home, a communication designed to help new boarding-school parents navigate the ins and outs of the Blair experience.

Over the course of his time at Blair, Ryan has served as a history teacher, head tennis coach, a dorm head and Dean of Admission. He completed his undergraduate work at Dickinson College, where he captained the men’s tennis team, and earned a master’s degree in educational leadership from Columbia University. Before joining the faculty at Blair, Ryan taught at the Taft Summer School in Watertown, Connecticut, and Wyoming Seminary in Kingston, Pennsylvania. He also spent three summers as program director of the Cambridge Prep Experience at Peterhouse College, Cambridge University.

In addition to his roles in schools, Ryan has served as a faculty member for the TABS (The Association of Boarding Schools) Summer Session and is a regular presenter at national boarding and independent school conferences on student and residential life.

Ryan and his wife, Jennifer, performing arts department chair and Director of Instrumental Music at Blair, live in Grullon House with their children, Jack, Will, Ella and Addison, and their dog, Teagan. The Pagottos enjoy opening their home to Blair students, faculty and staff members throughout the year.


Susan served as a professor and leader at Middlebury College for over 25 years, most recently as Executive Vice President and Provost, leading Middlebury’s academic programs across multiple campuses – Middlebury, Bread Loaf, Monterey – as well as study abroad locations around the world. Prior to her Provostship, Susan served as Vice President for Strategy and Planning, Dean of Planning and Assessment, and Dean of the Faculty. She is a tenured Professor of Psychology and taught throughout her time at Middlebury.

Susan began her consulting firm in 2018, advising schools, colleges, non-profits and foundations in the areas of strategy, planning and governance; and coaching senior administrators to build leadership capacity and support change management. This led her to partner with TABS in 2019, in the development of TABS current strategic plan.

In addition to consulting, Susan co-authored the book, The College Stress Test, an analysis of educational markets and tools for helping schools to identify their place within market trends. The book was named one of the best books on higher education in 2020 by Forbes Magazine. Susan has presented extensively on topics relating to human sexuality, social psychology, and the psychology of women and gender. She received her B.S. with highest honors in Psychology, Phi Beta Kappa, at Denison University, and her M.A. and Ph.D. in Social Psychology at UCLA.